Support services that ensures maximum efficiency, minimum disruption and most value for money

Complete Care Service

The Smartoptics complete care service is our most comprehensive service bundle which contains TAC 24/7/365, Software subscription and APR+EWS. This service bundle is specially designed for you as customers that want a piece of mind knowing that you have full support coverage should anything unexpected happen to your network. The service can be signed on a 3, 5- or 7-year basis and paid on a yearly basis or up-front.

Complete care service

Smart Care Service

The Smartoptics Smart Care Package includes 24/7/365 support and extended product warranty. This service package does not include the Advance Product Replacement service, which is part of our most comprehensive service package, Complete Care Service.

Technical Support

Our aim is to meet our customer’s network expectations by designing the most quality and cost optimized network as possible. Solutions that meet immediate needs and can adapt to future ones. Our team of engineers, that has experience and training on Smartoptics and WDM technologies, are there to ensure that if anything does need support after the network has been installed, issues will be addressed rapidly. We offers our customers a 24/7/365 technical support service which allows direct contact with our team of engineers.


Extended Warranty Service

Smartoptics EWS (Extended Warranty Service) allows the customer to extend the term of the product warranty beyond the standard term. When purchasing the EWS, no additional repair costs will incur during the term of the contract should a product need to be returned for repair or replacement.

EWS is an optional service that can be purchased for any Smartoptics product


Advance Product Replacement

Smartoptics APR (Advance Product Replacement) is an optional service that can be purchased for any Smartoptics product. Should a product need replacement, after an analysis has been performed, a replacement product with same or similar functionality will be shipped next business day. The faulty product is returned to Smartoptics.

Network Design Services

We offer a complimentary optical network design service. This includes a bill of materials (BOM) to match the future proofing fiber and network requirements of every individual network task as well as recommendations for spare parts. The service also ensures interoperability with third-party equipment, wavelength management, power budget, signal amplification and fiber dispersion calculations.

For storage networks when Fibre Channel or FICON protocols are used, we provide buffer to buffer (BB) credit allocation rules to ensure that full network capacity is achieved.

From a metro point-to-point network to a regional network with many add/drop sites, our team of experts provide you with the most efficient and cost optimized design to meet current and ongoing needs.

For a future proof cost optimized network design, please download and complete the xWDM design survey document and submit it with a network diagram showing the fiber and site connectivity layout to


Staging and Installation Support

Our pre-stage service encompasses building up and testing the network in our lab. This ensures the network is fully operational ahead of shipping and saves valuable time during the installation period. We also offer an installation support service where we help set up and configure equipment throughout the network. This is a service where higher speeds and longer distances are required in an active DWDM platform.

Training and Education

Smartoptics offers training programs for everything from xWDM basics to our product portfolio and how to design and implement an optimized network to meet your current and ongoing capacity requirements. Our programs can be delivered at a customer site or in one of our labs. We want you to feel comfortable using our solutions and confident about getting the most out of them. Our goal is to mix theoretical with practical information to leave you with a good overall understanding of how your network works and to maximize its efficiency and durability.

Our portfolio is designed to make optical networking as simple as possible, something reflected in our training programs. When training is completed, users can design, install, operate and manage a transmission network using Smartoptics products. Basic knowledge of data networking and preferably fiber optics is helpful.

Complete care service